Refund Policy

Yo Forex (hereinafter “the Provider”) hereby promulgates this Financial and Refund Codex (hereinafter “the Codex”) to govern the policies concerning subscription remittances, service provisioning, and the adjudication of refund requests submitted by its users (hereinafter “the Licensees”).

By activating a subscription or remitting payment for the Service, the Licensee acknowledges having read, understood, and irrevocably consented to the financial stipulations articulated herein. This Codex establishes the definitive framework for all pecuniary interactions between the Provider and the Licensee.

The Provider operates on a strict policy of general non-refundability for all subscription remittances and service fees. To facilitate informed consumer evaluation, the Provider furnishes a seven (7) day complimentary trial period.

This introductory period is specifically structured to permit the Licensee to comprehensively evaluate the software’s operational viability, technical compatibility, and suitability prior to incurring any financial obligation. Consequently, upon the expiration of the trial period and the subsequent processing of subscription fees, all payments are deemed final and non-refundable, subject only to the precise exceptions delineated in Article III.

Notwithstanding the overarching policy of non-refundability articulated in Article II, the Provider reserves the discretionary authority to process refunds under the following strictly defined, exceptional circumstances:

• Systemic Technical Failure: Prolonged, verifiable infrastructural disruptions originating exclusively from the Provider’s servers that render the Service fundamentally inoperable for a period exceeding thirty (30) contiguous days.
• Administrative Billing Error: Substantiated instances of duplicate billing or erroneous subscription charges resulting from the Provider’s payment processing infrastructure.

All determinations regarding the applicability of these exceptions remain at the sole and absolute discretion of the Provider.

For the avoidance of ambiguity, refund requests premised upon the following categories of dissatisfaction or occurrence shall be categorically denied:

• Trading Capital Drawdowns: Financial losses incurred within the Licensee’s linked brokerage accounts, as the Provider facilitates technological execution but provides no guarantee of profitability.
• User Configuration Errors: Deficits or disruptions resulting from the Licensee’s misconfiguration of parameters, including but not limited to volumetric multipliers or risk management limits.
• Subjective Dissatisfaction: Requests originating from a subsequent change of intent or a post-purchase determination that the Service is no longer required.
• Omission of Cancellation: Failures on the part of the Licensee to affirmatively and successfully terminate their subscription prior to the cyclical renewal date.

The Provider considers the initiation of unwarranted bank disputes or chargebacks as a material breach of the Terms of Service. In the event a chargeback is lodged:

• The Licensee’s account and access to the Service shall be subject to immediate and irrevocable termination.
• The Provider shall submit comprehensive evidentiary documentation—including access logs, configuration histories, and communication records—to the presiding financial institution to contest the dispute.
• The Provider reserves the right to restrict future access to its platforms originating from associated payment instruments or networked identities.

Where a Licensee determines their circumstance satisfies the stringent criteria outlined in Article III, a formal request must be submitted to the Provider’s financial department.

Such requests must be directed to support@yoforex.net, clearly bearing the subject nomenclature “Formal Adjudication Request: Refund”. Submissions must incorporate a comprehensive articulation of the circumstances, concomitant with verifiable technical or administrative evidence supporting the claim.